Thomas Hankey

Thomas Hankey
Youngstown, OH 44505
t.hankey@outlook.com
+1 330 502 3284

Professional Summary

Computer, Network, and Security Professional with prior Estimating experience. Technology Systems Designer.

Authorized to work in the US for any employer

Work Experience

Technology Designer
J. M. Verostko, Inc. – Youngstown, OH
November 2023 to Present

• Results-oriented and highly skilled Technology System Designer with experience in MEP engineering
• design for commercial, industrial, and institutional projects. Adept at developing and implementing
• technology design solutions, meeting client requests, and ensuring compliance with industry standards.
• Seeking to contribute expertise in IT and security system infrastructure to further enhance J.M. Verostko, Inc.’s capabilities.

Project Estimation and Administration
UnlimitComp, LLC – Akron, OH
March 2018 to November 2023
For the first two years, I was a Field Engineer and eventually the Lead Field Engineer. I then became the estimator and primary support contact for technicians in the field.
I have done extensive, national-reaching installations of Information Technology related Hardware including Computers, Point of Sales Registers, Network Servers, Security Cameras, Access Controllers, Direct Video Recorders, Network Switches, Digital Media Displays, Cellular Fail-over Devices, Network Routers, Network Firewalls, and Standard/VoIP Phone Systems. Additional Installation of Networking Cables ranging from Cat5e to Cat 7 cable, RG-59 and RG6 Coaxial Cable, and Telephone Lines. Installation of Software for Network Switches, Point of Sales, Computers, and Servers.
For most jobs, ranging from one day to three weeks in length, I have driven upwards of 20 hours to get to a job-site to complete work there, longer drives were in rarer instances, much of my driving was to the Cleveland-Pittsburgh-Columbus area. For the first 2 years, I was actively working 10 to 20 hours of overtime each pay period(bi-weekly).
Reason for leaving: Toxic work environment, Broken Promises from Employer, Financial Hardships

Staff
Mercer Airsoft Center-Mercer, PA
March 2016 to November 2020

• Sell airsoft replicas, gear, and snacks.
• Fix/repair player replicas.
• Marshall on the field to direct games and stop cheaters.

Security Guard
Preimere Protective Services-Youngstown, OH
November 2017 to February 2018

• Observe Agents on floor taking calls, Ensure only agents are on the floor via keycards at access points.

Laid off due to loss of 33% of the company security contract.

Security Officer
Centurian Security-Monaca, PA
August 2017 to October 2017

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting
• buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting
• irregularities; informing violators of policy and procedures; restraining trespassers.

Laid off due to distance from worksite.

Remote Service Technician
Support.com-Kinsman, OH
June 2017 to August 2017

• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner
• Manage credit card processing when necessary
• Encourage completion of customer survey
• Effectively resolve customer issue in a timely manner
• Properly document all customer interactions
• Adhere to quality standards determined by company and client
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution
• Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.
  Laid off: Internet failed to meet upload standards. No better services available.
  

Remote Services Technician
Sutherland Global Services – Kinsman, OH
November 2016 to February 2017

• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner
• Manage credit card processing when necessary
• Encourage completion of customer survey
• Effectively resolve customer issue in a timely manner
• Properly document all customer interactions
• Adhere to quality standards determined by company and client
• Represent company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution
• Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.
  Reason for Leaving : Let go for failing to meet sales quota.

AT&T Customer Service Representative
Alorica-Niles, OH
June 2016 to September 2016

• Assist customers with problems with their AT&T accounts.
  Reason for Leaving: Began going to school at YSU, and my schedule conflicted, requested schedule to be changed and got denied. Worked my two weeks.

Crew
HWL Fast Track LLC-Cortland, OH
March 2015 to May 2015

Cooked food, Cleaned the Establishment, Prepared food, and drinks.

Reason for Leaving: Left due to getting berated by the general manager of the store overreacting over the “cleanliness” of my workstation when a few shreds of lettuce were on the table during a dinner rush. After getting treated just as harshly the next day, I put in my two weeks, just to get verbally berated again (now three days in a row) for putting in my two weeks notice, and then could not put up with it any more and just turned in my uniform the next day instead.

Student Technician
Joseph Badger High School-Kinsman, OH
August 2012 to May 2014

• Repaired, stored, and upgraded student laptops throughout the school years during school hours.
  Reason for Leaving: Began going to school at Trumbull Career and Technical Center, the job was done during school hours of my Freshman and Sophomore years of High School.

Education

Trumbull Career and Technical Center – Champion, OH
August 2014 to May 2016
Interactive Multimedia (Technical School)

Joseph Badger High School – Kinsman, OH
August 2012 to May 2016
High School Diploma

Skills

Cost control
TCP/IP
Customer service
Quality control
Assembly
Technical Support
SharePoint
Information Security
Pricing
Microsoft Office
Web Design
Microsoft Exchange
Hospitality
VMWare
Remedy
Mac OS
VPN
Adobe
Network management
Telecommunications
Ubuntu
Azure
Cashier
Authentication
Telephone Skills
Field Service
Adobe Premiere
iOS
Typing
Computer operation
Continuous improvement
Virtualization
Troubleshooting
TCP
CAD
Communication skills
DNS
Microsoft Windows Server
VoIP
Service Technician Experience
Computer hardware
Customer support
Data collection
Organizational skills
Low Voltage
GPO
PowerShell
Computer Networking
Software troubleshooting
Network Support
WAN
Operating Systems
Cloud infrastructure
Linux
LAN
Google Docs
Live chat
Military
Phones
Network Firewalls
Network Monitoring
Analysis skills
Data Entry
Desktop support
Photoshop
Network administration
Gaming
Negotiation
Drafting
Meraki
DHCP
Windows
Help Desk
System administration
Revit
IT
Filing
Remote access software
Leadership
Profit & loss
Photography
Computer Repair

Languages

English – Fluent

Awards

First Place in Advanced Interview Skills BPA Ohio Region 1
February 2016

Certifications and Licenses

DoD 8570 – Present

Driver’s License – April 2015 to Present

Anti-Terrorism Level 1 – April 2017 to Present
Military Training on Anti-Terrorism Procedures

BICSI RCDD
April 2024 – Present, Expires December 2027

AVIXA CTS
August 2024 – Present, Expires August 2027

Adobe Photoshop
April 2016 to April 2019

Adobe Premier
November 2015 to November 2018

Groups

Boy Scouts of America
August 2005 to Present
Began as a Wolf in Cub Scouts.
Made Eagle Scout April 20, 2016
Order of the Arrow member since 2014.

Business Professionals of America
August 2014 to May 2016